Shipping and returns

Shipping

We ship to addresses in the United States only, from our fulfillment center in the United States. Most orders are dispatched within two business days of payment, and every order ships within five business days. We email a tracking number when your parcel ships. Shipping is free on every order.

Gold and Platinum monthly boxes ship within five business days of each monthly charge. If you cancel after a charge but before that box ships, we refund that charge and do not ship the box.

Returns

You can return a product within 30 days of delivery. Email support@saltandsugarclub.com for a return authorization number, then send the product back with that number on the package.

Test strips, lancets and meters can be returned only unopened and in their original sealed packaging, because opened testing supplies cannot be safely resold. If one arrives damaged or does not work, email us and we will replace it or refund it.

Once the return reaches our fulfillment center, we refund the price you paid to the original card used for the order. Return postage is not refunded unless the item arrived damaged, did not work, or was charged in error. Refunds usually appear on your statement within five business days, depending on your bank.

Membership charges are covered on the Cancel a membership page. The full return terms are in Section 5 of our Terms.